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Ultima procedura prima dell' invio in assistenza : GoPro HERO3+/HERO3/HERO2/HERO1 - Pagina 3

Ultima procedura prima dell' invio in assistenza

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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda WestLele » 10/05/2014, 12:13

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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda Max Tod » 10/05/2014, 12:15

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Immagine

se ti ho aiutato dammi un like no? :P
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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda WestLele » 10/05/2014, 12:21

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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda Polipetto » 14/05/2014, 8:55

Lun 5 maggio è passato il DHL a prendere la mia GoPro ed entro venerdì dovrebbe arrivarmi la nuova. Non mi hanno specificato il problema, mi hanno solo detto che risulta essere difettosa (però mi piacerebbe saperne di più) spero solo non si ripeta con la nuova!! Incrociamo le dita. Ciao a tutti
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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda antek78 » 14/05/2014, 14:29

La mia è stata inviata il 2 maggio e ancora niente... Ho appena chiamato l'assistenza e mi hanno detto che dovrebbe essere ripartita ieri.
E io sono in ritardassimo con i lavori video che avrei dovuto consegnare già domani!!!
Mi stanno mettendo nelle condizioni di essere costretto a comprarne una nuova...


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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda Imaginary Boy » 15/05/2014, 10:13

Ciao Antek, ti abbiamo consigliato vivamente di inviarla al nostro centro di assistenza perchè siamo molto celeri a risolvere qualasiasi problema. Inoltre c'è sempre un occhio di riguardo per i membri attivi del Forum come te.

I tempi per l'assistenza internazionale sono più lunghi, devi avere pazienza.

Anche se non è servito a nulla segnalartelo, ti consiglio di rivolgerti per le prossime volte a gocamera.it, sperando tu non ne avrai bisogno.
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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda Domevi » 15/05/2014, 14:55

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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda Max Tod » 15/05/2014, 15:53

Mmm scrivete a go pro America magari rilasciano qualche patches

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se ti ho aiutato dammi un like no? :P
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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda antek78 » 20/05/2014, 19:51

Grazie Imaginary Boy, l'ho inviata a GoPro Italia in quanto avevo contattato prima loro... Non avevo pensato subito a voi, credendo (ingenuamente) che faceste solo da intermediari... In ogni caso grazie per la disponibilità dimostrata. Ne terrò a mente la prossima volta. Spero comunque di non averne bisogno! La GoPro mi è arrivata proprio oggi. Non ho ancora avuto modo di testarla, ma ho notato che mi è stata inviata senza lo sportellino laterale. Uffa!! Secondo voi se il contatto nuovamente me lo inviano?


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Re: Ultima procedura prima dell' invio in assistenza

Messaggioda rezeus » 20/05/2014, 23:27

Se a qualcuno interessa io ho trovato in un forum americano la procedura per tornare al vecchio firmware, magari con quello andiamo avanti finche non esce un firmware nuovo sperando abbiano risolti i vari bug.

Ps: non credo che alle videocamere che vengono spedite in olanda vengano anche controllati i problemi per cercare di risolverli; ne spediscono una nuova.... gli costa sicuramente di meno.
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