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Sostituzione della GoPro : GoPro in generale

Sostituzione della GoPro

Discussioni che riguardano tutti i modelli GoPro. Se dovete chiedere per un modello specifico non postate in questa sezione, ma in quella apposita.

Sostituzione della GoPro

Messaggioda Kristjan Komjanc » 15/10/2015, 12:10

Salve, dopo aver contattato il supporto di GoPro perchè la mia Hero 4 silver non funzionava bene, mi hanno detto che dovranno cambiarla sotto garanzia. Il problema è che non ho capito bene come fare... MI hanno hanno inviato una mail contenente RMA e di cliccare sul link in quella mail in cui devo inserire dei dati per ricevere l'etichetta prepagata di ritorno merce. Cosa significa?Poi mi hanno detto di contattare UPS... Se qualcuno ha dovuto spedire la cam, potrebbe spiegarmi un po' meglio come fare??
Grazie mille, alla prossima
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Re: Sostituzione della GoPro

Messaggioda WestLele » 24/10/2015, 10:07

sicuramente gia ne è stato riparlato prova con il tasto cerca!
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Re: Sostituzione della GoPro

Messaggioda Fred94 » 25/10/2015, 12:26

penso che la mail riporti tutto su cosa fare per seguire a procedura di invio.
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"You know..they say an elephant never forgets..what they don't tell you is, you never forget an elephant"
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Re: Sostituzione della GoPro

Messaggioda marbix » 11/12/2015, 21:42

Scusate mi unisco alla conversazione perché non ho trovato un'altra conversazione adatta per fare questa domanda: nel caso avessi la necessità di comprovare che la mia GoPro è ancora in garanzia o mi chiedessero la garanzia stessa cosa devo esibire? :roll:
Perché al momento dell'acquisto sul sito GoCamera non ho ricevuto nulla come una ricevuta (scusate il gioco di parole) che possa comprovarne l'acquisto, a parte l'email che mi ha inviato GoCamera!
Grazie per il futuro chiarimento : Chessygrin : : Chessygrin :
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Re: Sostituzione della GoPro

Messaggioda Sith » 14/12/2015, 12:17

Ciao, se non hai trovato il documento nel pacco, non c'è problema, puoi mandare una richiesta tramite , entri con i tuoi dati, compili il modulo facendo attenzione a selezionare la voce "Informazioni sulla fatturazione".
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